Helpdesk Technician (Profile : CSD-10)  << Back

The Job:

• The job requires installing, configuring, and troubleshooting PCs, Laptops, Servers, and Workstations in a network, hardware (Printers/Scanners/Monitors) and software (Windows 2000/XP, MS-Office 2000/2003, other PC based s/w) problems.
• Basic Networking and knowledge with exposure to structured cabling, including crimping of CAT5e/CAT6 cables
• Ability to Install and troubleshoot using remote installation and diagnostic tools.
• Solving IT centric issues and ensuring smooth running of all IT Systems. Also to ensure installation and configuration of systems as per policies and standards set by the Company.
• They must keep abreast of latest developments in hardware and software technologies in fixing issues on site.
• Flexible in work timings to work in shifts, Weekends or evening schedules and on call.

The Person:
Education: Degree, Diploma in HW Maintenance.
Age: 23-27 Yrs.
Experience: 3-5 Yrs.

Desired Skill Set:

• Hands-on experience in installing configuring and troubleshooting Hardware viz. servers, PCs, Printers, Routers, Switches etc.
• Hands-on experience in configuring, installing and troubleshooting system software viz. Windows Operating system 2003 servers in Active Directory environment, configuring desktop protection using group policies, Anti-virus, Domino Notes client, AS/400 Client, ISA Client etc.
• Hands-on experience to fix problems on PCs, address security and performance issues, internet connectivity and system crashes and ensure that employees can function in a trouble free manner
• Hands on experience using remote installation services, In addition interpersonal skill to diagnose and solve computer issues using remote desktop control service.

Send CV To – pongalramesh@gmail.com (Reference : Ramesh Viswanathan)