Post : Technical Support - Manager  << Back

Job Description

The job requires monitoring and tracking of all IT projects (HW & SW) including procurement, installation, vendor coordination, monitoring alerts, information analysis, preparation of management reports will be an integral part of the job. Major responsibility includes managing the IT infrastructure, hardware, system software, data communication and networking resources Lead an IT infrastructure team. Guide the team in designing, supporting and implementing technology projects/solutions like wide area network, system administration, performance tuning, data security, new technology & product evaluations etc.

Manage RF, MPLS, VPN, EDI, ADSL, Internet and many other sophisticated technologies.

The person would be leading a team involved in managing a multi-platform hardware and system software environments; providing support in managing enterprise level network consisting of four IBM iSeries (AS/400) systems, a large number of Windows/Intel Blade Servers (Lotus Notes/Domino, Web, Application, Database, Security etc. servers) and 3-Tier Back-bone network using CISCO high-end switches and routers, IDS and Firewalls.

Major responsibilities include

• Monitoring timely completion of all IT projects – software, hardware, installations, procurement etc.

• Follow up with all stake holders for project execution, status monitoring, updating the project plans, compiling the reports and submitting it to the management. Coordinate with various agencies for status tracking, issue resolution and driving tasks to completion

• Communicate with the stake holders about the progress, status, delays, expected completion dates etc.

• The person must have hands-on experience in Configuring, installing and troubleshooting Cisco Routers and layered Network devices. .

• Good knowledge in using network and server monitoring and performance management tools is desirable.

• Good knowledge in the following areas are desirable:

• Network monitoring and diagnosis in LAN and WAN environments using enterprise network management tools

• Capacity planning and performance management for WAN environments using sophisticated tools

• QoS implementations in the WAN environment

• Installation and Management of UTM and Firewalls

• Practical experience in configuring, installing and troubleshooting Server Virtualization Infrastructure, Windows Servers, Windows 2003 Active Directory System Network and ISA Servers.

• Experience with Microsoft System Centre Management Suite with good working knowledge of System Configuration Manager, Operations Manager, Virtualization Manager and Data protection is highly desirable.

• Any experience in implementing clustering solutions for High Availability, Business Continuity and Disaster recovery will be a major advantage.
  
  Education: B.Tech./ M.Tech / M.Sc./ MCA
  Age: Around 35-38 Yrs.
  Experience: Around 12-15 Yrs.
  Relevant experience in managing similar environment as indicated
  
  Desired Skill Set

• Must have strong interpersonal, organizational, verbal and oral communication skills.

• Strong organization skills including demonstrated tenacity for following up with concerned people, departments, vendors for resolution of pending issues and timely completion of milestones.

• Should be team-spirited person with an ability to work under pressure

• Should be self-motivated, able to grasp new concepts quickly and multi-task the activities

• Should be a highly organized person with strong focus on quality

Send CV To – pongalramesh@gmail.com (Reference : Ramesh Viswanathan) - with the job title in the email subject box.